{"id":839,"date":"2026-08-11T16:43:44","date_gmt":"2026-08-11T13:43:44","guid":{"rendered":"https:\/\/botsas.du-sites.gr\/?page_id=839"},"modified":"2026-11-04T16:08:33","modified_gmt":"2026-11-04T13:08:33","slug":"bfon","status":"publish","type":"page","link":"https:\/\/botsasgroup.gr\/en\/bfon\/","title":{"rendered":"BFon"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;container du-band-end&#8221;][vc_row el_class=&#8221;reveal&#8221;][vc_column]\t<div class=\"du-iwtb\" id=\"du-image-with-text-button-6aef15a75a2ef\">\r\n\t\t\t\t\t<div class=\"du-iwtb__overlay\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"du-iwtb__layer\" style=\"--du-iwtb-x:start;--du-iwtb-y:start;--du-iwtb-items:flex-start;--du-iwtb-align:left;\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"du-iwtb__texts\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"du-iwtb__text \">BFon<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"du-iwtb__text \">Telecommunications &amp; Contact Center Services<\/h1>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"du-iwtb__button\">\r\n\t\t\t\t\t\t\t\t<a\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"https:\/\/botsasgroup.gr\/epikoinonia\/\"\r\n\t\t\t\t\t\t\t\t\ttarget=\"_self\"\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"simple-button primary-button  \"><span class=\"simple-button__label\"><span class=\"simple-button__label-inner\">Become a Partner<\/span><\/span><\/a>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<picture class=\"du-iwtb__picture\">\r\n\t\t\t\t<source media=\"(max-width: 576px)\" srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon-1.jpg\">\r\n\t\t\t\t<source media=\"(min-width: 576px)\" srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_banner-2.jpg\">\r\n\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_banner-2.jpg\" alt=\"\" class=\"du-iwtb__image\" \/>\r\n\t\t\t<\/picture>\r\n\t\t\t<\/div>\r\n\t[\/vc_column][\/vc_row][vc_row el_class=&#8221;bfon-page container du-slti-section reveal&#8221;][vc_column]\n\t<section class=\"du-slti \">\n\t\t<div class=\"du-slti__row \">\n\t\t\t\t\t\t\t<div class=\"du-slti__col du-slti__logo-col du-slti__col--top\" style=\"--du-slti-basis:25%;\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"du-slti__logo \" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon-2.svg\" alt=\"\" aria-hidden=\"true\" \/>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"du-slti__col du-slti__text-col du-slti__col--top\" style=\"--du-slti-basis:41.6667%;\">\n\t\t\t\t\t<div class=\"du-slti__text heading-override-h4-white\"><p>B Fon is the founding company of Botsas Group, with an established track record spanning over 28 years of continuous growth. It employs more than 400 staff members and partners, many of whom have been with the company since its early operational years. Their expertise and experience, combined with the dynamism of the new generation of executives, play a decisive role in the ongoing evolution of both the company and the Group overall, with an established track record spanning over 28 years of continuous growth.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"du-slti__col du-slti__image-col\" style=\"--du-slti-basis:33.3333%;\">\n\t\t\t\t\t<picture class=\"block h-full w-full\">\n\t\t\t\t\t\t\t\t\t\t\t\t<source media=\"(min-width: 1024px)\" srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_small_banner.jpg\">\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"du-slti__image du-slti__image--cover \" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_small_banner.jpg\" alt=\"\" aria-hidden=\"true\" \/>\n\t\t\t\t\t<\/picture>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;container bfon-section-two reveal&#8221;][vc_row][vc_column]\r\n\t<section class=\"du-section-equal-three w-full \">\r\n\t\t<div class=\"flex flex-col gap-4 lg:flex-row lg:gap-5 bg-transparent items-stretch w-full \">\r\n\t\t\t\t\t\t\t<div class=\"flex w-full lg:w-5\/12\">\r\n\t\t\t\t\t<div class=\"w-full flex flex-col py-4 xl:py-12.5 \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"mt-0 mb-4 text-du-primary\">Behind the leading call centers is our voice.<\/h2>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"du-section-text du-paragraph-white mt-auto \"><p>It fosters high-value strategic partnerships, serving top-tier organizations across banking, telecommunications, energy, manufacturing, and retail. As an official master dealer of Enerwave, it manages a network of 30 sales and customer service points in key locations across Greece. Through a hybrid operational model that integrates retail networks with contact center services, it provides end-to-end Customer Lifecycle Management solutions aimed at delivering an optimal customer experience.<\/p>\n<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"relative w-full lg:w-4\/12 \">\r\n\t\t\t\t\t<picture class=\"block w-full h-full\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<source media=\"(min-width: 768px)\" srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/Bfon-2.jpg\">\r\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"block w-full h-full object-cover m-0 p-0\" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/Bfon-2.jpg\" alt=\"\" \/>\r\n\t\t\t\t\t<\/picture>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex w-full lg:w-3\/12\">\r\n\t\t\t\t\t<div class=\"w-full flex flex-col md:flex-row md:items-end md:gap-5 lg:flex-col lg:items-stretch lg:gap-0 \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"du-section-top-image flex justify-start\">\r\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"max-w-full h-auto m-0 \" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_3.jpg\" alt=\"\"  aria-hidden=\"true\" \/>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/section>\r\n\r\n[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;container bfon-section-three&#8221;][vc_row el_class=&#8221;reveal&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Our Services<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=&#8221;reveal&#8221;][vc_column]\n\t<div class=\"du-container \">\n\t\t[vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Inbound request management (inbound contact center)<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Outbound communication management (outbound contact center)<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Design and implementation of sales &amp; new customer acquisition campaigns<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Customer retention, growth, and loyalty enhancement (customer retention &amp; loyalty)<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Customer care and support (customer care)<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>End-to-end customer lifecycle management (customer lifecycle management)<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Early and late-stage collections management (collections)<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Satisfaction and customer experience surveys<\/h3>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;services-box heading-override-h4-white&#8221;]<\/p>\n<h3>Business process support services (back office services)<\/h3>\n<p>[\/vc_column_text]\t<\/div>\n[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;full-width-section reveal&#8221;][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n\t<div class=\"du-image-wrapper relative mr-auto mx-auto\" >\n\t\t\t\t\t\t\t\t\t<picture class=\"m-0 p-0\">\n\t\t\t\t\t<source media=\"(max-width: 576px)\" srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_4.jpg\">\n\t\t\t\t\t<source media=\"(min-width: 576px)\" srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_4.jpg\">\n\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" id=\"\" class=\"object-contain \" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_4.jpg\" alt=\"\" \/>\n\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;bfon-section-four container accordion-text-section reveal&#8221;][vc_row][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;left-col&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>Technology, Performance, and Reliability<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;right-col&#8221;]\r\n\t<div class=\"du-accordion-swap \" data-du-swap-collapsible=\"1\">\r\n\t\t<div class=\"du-accordion-swap__inner\">\r\n\t\t\t\t\t\t\t<div class=\"du-accordion-swap__media\">\r\n\t\t\t\t\t<img class=\"du-accordion-swap__image\" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_5-1.jpg\" alt=\"\" decoding=\"async\" loading=\"lazy\" \/>\r\n\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t\t<div class=\"du-accordion-swap__list\">\r\n\t\t\t\t\r\n\t<div class=\"du-accordion-swap__item is-open \" data-image=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_5-1.jpg\" data-image-alt=\"\">\r\n\t\t<h3 class=\"du-accordion-swap__heading\">\r\n\t\t\t<button type=\"button\" class=\"du-accordion-swap__trigger\" id=\"du-swap-1-trigger\" aria-expanded=\"true\" aria-controls=\"du-swap-1-panel\">\r\n\t\t\t\t<span class=\"du-accordion-swap__title\">Technology and Compliance<\/span>\r\n\t\t\t\t<span class=\"du-accordion-swap__icon\" aria-hidden=\"true\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"12\" viewBox=\"0 0 13 12\" fill=\"none\">\r\n\t\t\t\t\t\t<path d=\"M11.708 6.50049L6.20765 1.00013L0.706648 6.50049\" stroke=\"#385CC7\" stroke-width=\"2\" stroke-linejoin=\"round\" \/>\r\n\t\t\t\t\t<\/svg>\r\n\t\t\t\t<\/span>\r\n\t\t\t<\/button>\r\n\t\t<\/h3>\r\n\r\n\t\t<div class=\"du-accordion-swap__panel\" id=\"du-swap-1-panel\" role=\"region\" aria-labelledby=\"du-swap-1-trigger\">\r\n\t\t\t<div class=\"du-accordion-swap__panel-inner\">\r\n\t\t\t\t<div class=\"du-accordion-swap__panel-content\">\r\n\t\t\t\t\t\n<ul>\n<li>Modern enterprise communications infrastructure.<\/li>\n<li>Unified omnichannel communication platform.<\/li>\n<li>Integration of automation technologies and artificial intelligence.<\/li>\n<li>High availability and secure IP PBX telecommunications infrastructure.<\/li>\n<li>Full GDPR compliance and certified ISO standards for quality, information security, and business continuity.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\r\n\t<div class=\"du-accordion-swap__item \" data-image=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_5-1.jpg\" data-image-alt=\"\">\r\n\t\t<h3 class=\"du-accordion-swap__heading\">\r\n\t\t\t<button type=\"button\" class=\"du-accordion-swap__trigger\" id=\"du-swap-2-trigger\" aria-expanded=\"false\" aria-controls=\"du-swap-2-panel\">\r\n\t\t\t\t<span class=\"du-accordion-swap__title\">Service Performance Analytics<\/span>\r\n\t\t\t\t<span class=\"du-accordion-swap__icon\" aria-hidden=\"true\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"12\" viewBox=\"0 0 13 12\" fill=\"none\">\r\n\t\t\t\t\t\t<path d=\"M11.708 6.50049L6.20765 1.00013L0.706648 6.50049\" stroke=\"#385CC7\" stroke-width=\"2\" stroke-linejoin=\"round\" \/>\r\n\t\t\t\t\t<\/svg>\r\n\t\t\t\t<\/span>\r\n\t\t\t<\/button>\r\n\t\t<\/h3>\r\n\r\n\t\t<div class=\"du-accordion-swap__panel\" id=\"du-swap-2-panel\" role=\"region\" aria-labelledby=\"du-swap-2-trigger\" inert>\r\n\t\t\t<div class=\"du-accordion-swap__panel-inner\">\r\n\t\t\t\t<div class=\"du-accordion-swap__panel-content\">\r\n\t\t\t\t\t<p>Delivering measurable business performance through structured processes, advanced technology, and artificial intelligence integration.<\/p>\n<ul>\n<li>95% First Contact Resolution (FCR)<\/li>\n<li>95% Service Level Agreement (SLA) compliance<\/li>\n<li>85\/20 SLA compliance rate<\/li>\n<li>Setup \/ Installation time under 5 minutes<\/li>\n<li>Average Handling Time (AHT) under 5 minutes<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\r\n\t<div class=\"du-accordion-swap__item \" data-image=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/bfon_5-1.jpg\" data-image-alt=\"\">\r\n\t\t<h3 class=\"du-accordion-swap__heading\">\r\n\t\t\t<button type=\"button\" class=\"du-accordion-swap__trigger\" id=\"du-swap-3-trigger\" aria-expanded=\"false\" aria-controls=\"du-swap-3-panel\">\r\n\t\t\t\t<span class=\"du-accordion-swap__title\">Service Optimization Powered by AI<\/span>\r\n\t\t\t\t<span class=\"du-accordion-swap__icon\" aria-hidden=\"true\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"12\" viewBox=\"0 0 13 12\" fill=\"none\">\r\n\t\t\t\t\t\t<path d=\"M11.708 6.50049L6.20765 1.00013L0.706648 6.50049\" stroke=\"#385CC7\" stroke-width=\"2\" stroke-linejoin=\"round\" \/>\r\n\t\t\t\t\t<\/svg>\r\n\t\t\t\t<\/span>\r\n\t\t\t<\/button>\r\n\t\t<\/h3>\r\n\r\n\t\t<div class=\"du-accordion-swap__panel\" id=\"du-swap-3-panel\" role=\"region\" aria-labelledby=\"du-swap-3-trigger\" inert>\r\n\t\t\t<div class=\"du-accordion-swap__panel-inner\">\r\n\t\t\t\t<div class=\"du-accordion-swap__panel-content\">\r\n\t\t\t\t\t\n<ul>\n<li>Intelligent routing and task allocation<\/li>\n<li>Conversation and customer sentiment analysis<\/li>\n<li>Predictive models and business forecasting<\/li>\n<li>Real-time KPI monitoring<\/li>\n<li>SLA-based governance and control framework<\/li>\n<\/ul>\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;du-full-width du-native-newsletter-section&#8221;][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]\t<section class=\"du-native-newsletter \"  style=\"--du-nn-x:center;--du-nn-y:center;--du-nn-x-lg:start;--du-nn-y-lg:end;\">\r\n\t\t<picture class=\"du-native-newsletter__media\">\r\n\t\t\t\t\t\t\t<source media=\"(max-width: 767px)\" srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/mob_newsletter.jpg 768w, https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/mob_newsletter-211x300.jpg 211w, https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/mob_newsletter-719x1024.jpg 719w\" sizes=\"100vw\" width=\"768\" height=\"1094\" \/>\r\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"\" src=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/newsletter-botsas.jpg\"  srcset=\"https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/newsletter-botsas.jpg 1920w, https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/newsletter-botsas-300x109.jpg 300w, https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/newsletter-botsas-1024x373.jpg 1024w, https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/newsletter-botsas-768x280.jpg 768w, https:\/\/botsasgroup.gr\/wp-content\/uploads\/2026\/08\/newsletter-botsas-1536x560.jpg 1536w\" sizes=\"auto, 100vw\" width=\"1920\" height=\"700\" alt=\"newsletter-botsas\" loading=\"lazy\" \/>\r\n\t\t<\/picture>\r\n\r\n\t\t\t\t\t<div class=\"du-native-newsletter__overlay\">\r\n\t\t\t\t<div class=\"du-native-newsletter__panel \">\r\n\t\t\t\t\t\t\t<div class=\"du-newsletter du-newsletter--button-inline du-newsletter-underline\"\r\n\t\t\tdata-success=\"Thank you for signing up.\"\r\n\t\t\tdata-error=\"Sorry, something went wrong.\">\r\n\t\t\t\t\t\t\t<h3 class=\"du-newsletter__title\">Subscribe to our newsletter to stay updated with news from Botsas Group.<\/h3>\r\n\t\t\t\t\t\t<form class=\"du-newsletter__form\" novalidate>\r\n\t\t\t\t<input type=\"hidden\" id=\"du_newsletter_nonce\" name=\"du_newsletter_nonce\" value=\"05b8f31af7\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/839\" \/>\t\t\t\t<input type=\"hidden\" name=\"fields\" value=\"\">\r\n\r\n\t\t\t\t<div class=\"du-newsletter__row\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"du-newsletter__inline-group\">\r\n\t\t\t\t\t\t\t<input type=\"email\" id=\"du-newsletter-email\" name=\"email\" required class=\"du-newsletter__input\" aria-label=\"Email\" placeholder=\"Email\">\r\n\t\t\t\t\t\t\t<button type=\"submit\" 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